Sunday, May 29, 2016

Which browsers are actually supported?

I sometimes get people complaining to me that CRM doesn't work in Firefox. What i usually ask them when I hear this if they are running Mac, which of course is the reason why it isn't working. 

The simple fact is that Firefox isn't supported for Mac. The only supported browser for Mac OS X is Safari. And Safari isn't supported for PC.
Below is a simple matrix showing the support matrix for the browsers (for CRM 2016).


Windows 7
Windows 8/8.1
Windows 10
Mac OS X
IPad
Google Nexus 10 Tablet
IE 10






IE 11






Edge






Firefox






Chrome






Safari






Green = Supported, Red = Not supported, Grey = Not applicable

However, do note that there is a difference between "not working" and "not supported". The latter just means that you can't open a support case with Microsoft and complain that CRM looks weird in some of the non supported combinations described above.

So why is this? Are Microsoft just lazy? No, Just like everyone else, they have a limited amount of time, money and resources. So, they can't test all possible combinations unless the price of Dynamics CRM were to go through the roof, and I think we all agree that we prefer it not to.

Do refer to the official documentation from Microsoft on what is supported for more detailed information.


Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se

4 comments:

  1. Opera browser also works great for Windows 10! ๐Ÿ˜€

    ReplyDelete
  2. If you mean that Dynamics CRM works good in Opera for Windows 10 (which I havn't tried), I think this is a great example of when Dynamics CRM works in a browser but is not actually supported by Microsoft.

    ReplyDelete
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    ReplyDelete
  4. Hello! Thanks for the clear explanation, I heard that ms dynamics doesn't support some browsers, but didn't know details. Now I'll know what's the point, thank you for sharing such useful material :)

    ReplyDelete