|Main dashboard of CRM 2013 - I guess asking for demo data in Swedish would be stretching it|
For those of you who have not had the time to look that much into CRM 2013, there are some main areas that you should notice.
1. New navigation. The navigation has moved from the left hand side to the top, and folds out. I Think this is great as it removes a lot of the clutter on the screen an frees a lot of real estate. From a more subjective perspective it also makes the application be perceived as simpler to use which will increase user adoption.
|The new navigation on Dynamics CRM 2013 - expands from the top|
|Flat browsing in CRM 2013 - Ex. when adding a phone call in an account, this is done in a small inline window.|
4. Processes driven UI. This is really a great feature of CRM. It allows you to see where in a processes you are. This can be any process which can span across several different entities. There are two processes included from the beginning, one for Lead-Opportunity and one for Case. The processes are of course customizable and can be put into solutions (solution aware).
|Processed driven UI as seen in the Lead entity. When qualified, the process will continue in the opportunity entity.|
There are of course heaps of other new features around, including a mobile client MoCA, that is now included in the CRM license, but I think these features are among the most outstanding additions to the system. We did already see a preview of some of these in Polaris, but they were very limited at that time. And as Always, this is a brand new version of an extremely dynamic product, if Microsoft have missed getting a corner right, report it on Microsoft connect, ask your friends to vote for it and have faith that it will be rectified, after all, Rome was not built in a day, and I do love Dynamics CRM a whole lot more than Rome!
MVP, CEO and owner at CRM-konsulterna AB