Wednesday, November 20, 2013

Bugs and suggestions

What might be unknown to many CRM people is that Microsoft has a tool for managing bugs and suggestions called Connect. This can be found on So if you have any suggestions on how you think CRM should be enhanced, don't keep it to your self, add it to connect, and tell your friends, blog about it. After you have added a suggestion, other people can vote on an item and the more votes and item gets, the more attention Microsoft will give it.

I added two suggestions today, so feel free to go in and vote!

First, I think it would be a good idea to be able to supportedly change the logo in the left hand corner. This is done by companies today in an unsupported way which of course is bad, so it would be better to do enable a supported way to do it. Not that it is something I generally encourage, but many companies find this important.

I also think that the logic when using multiple forms of the latest form being used, to be the defaulted the next time a record of the entity is opened often is not what is required, why a default form for each role per entity would be very good.

Connect is also the Tools which is used for bugs during the TAP and beta programs if you are part of these.

I am currently in Bellevue close to Seattle on the MVP Summit, meeting the other MVP:s and the CRM Product team which is great! Joel Lindstrom and I held a presentation to the Product team today and they are a great crowd who are really interested in listening to our opinions. We are lucky to have them and they are really working hard to give us an excellent Product so giving them good input on things we feel the Product can be enhanced, is really a just doing our part of the development. It is easy to complain about something not being as you would like it to, but try to be constructive and formulate that into a suggestion instead and register it on connect and you may get it. Do keep in mind that they have a lot of things to try to triage and it might take some time, but if they don't know, you might never get it.

Gustaf Westerlund
MVP, CEO and owner at CRM-konsulterna AB


  1. Hi,
    I have tried to contact you, but your email and website is not reachable

    1. Sorry to hear that. Thank you for noticing it, we are looking into fixing the website. I am currently in the US at the MVP summit. I have checked my email inbox and cannot find any email from you. You can reach me at gustaf.westerlund(a) and it seems to be working still.