Common performance problem

Now Convergence is over and I feel stuffed with info and experiences. There is so much I would like to write about and so little time. I will try to spread it out a bit.

During one of the sessions Clint Warriner, an Escalation Engineer (he writes hotfixes) held a very interesting chalk-&-talk about CRM system maintanance and performance best practices.

It was crammed with goodies, and I will write more about it later, but one interesting thing he talked about was the possible delay in loading forms. He said this, most often, depends on the SQL server. When loading forms the list of which reports are relevant and so on, are also loaded from the Reporting server. This can, in some cases, take some time, and in some bad cases, really afect the load time of forms.

They have created a hotfix for this, that can be requested from Microsoft support (no cost) if you give the referece: KB 941592. It simply caches the information on what reports exist so that the request to the SQL-server doesn't have to be executed every time.

I will get back to the subject of performance tuning later.

Gustaf Westerlund
CRM and SharePoint Consultant

Humandata AB
www.humandata.se