Thursday, April 26, 2007

Callouts not triggering

It's one of those days, lots of bloggin' :)

Callouts are great, there are a few drawbacks but in general, they're great. However, you might experience that they aren't triggering as they should. Well, first thing to check is that callout.config is correct. Does it work on some other system? I have noticed that there are some problems with wich version is set in the top part.

However, there might still be problems with callouts not triggering properly, this might be due to a reinstallation of CRM which actually shuts off callouts, and doesn't put them back on again. (shame on you installation developers!).

Have a look at the blog bellow for more info on how to put them back on again.

Gustaf Westerlund
CRM and SharePoint Consultant

Humandata AB


  1. Whenever an entity is created automatically (create faxes in a campaign) the callouts won't fire. This is a bug in CRM, but microsoft won't fix it in CRM 3.0. There you must use workflows to fire an event.

  2. Yes, this is true. There are other similar cases when callouts arn't triggered like when an order is created from a Quote. This is a big drawback since it is a much sought after functionality. I am sad to hear that there are no plans for fixing it in CRM 3. Let's hope it is fixed in Titan.

    Also, please use your name when writing comments, that greatly increases the chances that I will publish them!