Sunday, May 29, 2016

Which browsers are actually supported?

I sometimes get people complaining to me that CRM doesn't work in Firefox. What i usually ask them when I hear this if they are running Mac, which of course is the reason why it isn't working. 

The simple fact is that Firefox isn't supported for Mac. The only supported browser for Mac OS X is Safari. And Safari isn't supported for PC.
Below is a simple matrix showing the support matrix for the browsers (for CRM 2016).
Windows 7
Windows 8/8.1
Windows 10
Mac OS X
IPad
Google Nexus 10 Tablet
IE 10






IE 11






Edge






Firefox






Chrome






Safari






Green = Supported, Red = Not supported, Grey = Not applicable

However, do note that there is a difference between "not working" and "not supported". The latter just means that you can't open a support case with Microsoft and complain that CRM looks weird in some of the non supported combinations described above.

So why is this? Are Microsoft just lazy? No, Just like everyone else, they have a limited amount of time, money and resources. So, they can't test all possible combinations unless the price of Dynamics CRM were to go through the roof, and I think we all agree that we prefer it not to.

Do refer to the official documentation from Microsoft on what is supported for more detailed information.


Gustaf Westerlund
MVP, Founder and CTO at CRM-konsulterna AB
www.crmkonsulterna.se
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7 comments:

  1. Unknown01 June, 2016 00:30

    Opera browser also works great for Windows 10! 😀

    ReplyDelete
  2. Gustaf Westerlund01 June, 2016 14:07

    If you mean that Dynamics CRM works good in Opera for Windows 10 (which I havn't tried), I think this is a great example of when Dynamics CRM works in a browser but is not actually supported by Microsoft.

    ReplyDelete
  3. Unknown07 November, 2016 03:47

    Hello! Thanks for the clear explanation, I heard that ms dynamics doesn't support some browsers, but didn't know details. Now I'll know what's the point, thank you for sharing such useful material :)

    ReplyDelete
  4. Unknown27 May, 2017 11:59

    I'm impressed. You're truly well informed and very intelligent. You wrote something that people could understand and made the subject intriguing for everyone. I'm saving this for future use.
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    ReplyDelete
  5. Anonymous13 July, 2017 15:31

    Hey!

    Thank you so much for this post that is very very informative for me. Yes, Opera Support good for system.

    ReplyDelete
  6. rm50128 February, 2018 12:49

    Hi

    As of today, 28 Feb 2018, which browsers and OS are supported for Dynamics CRM 2011?
    I have Win10, and the following browsers (all latest) have issues:
    - Edge
    - IE 11
    - Chrome
    - Firefox

    I currently use an old web browser on server to use, and I an now afraid to update our workstations/clients

    ReplyDelete
  7. Gustaf Westerlund04 March, 2018 17:44

    Hi,
    this is a good question. As you can see in this post by Gus Gonzales, Dyn 2011 went into Extended Support in 2016 which means that MSFT will only publish the most critical bug fixes for it. I would strongly recommend that you upgrade to a later version of Dynamics, without knowing anything about your implementation, it is hard to say what is best, but I would generally say "why not upgrade to Dynamics 365 Online" - even though the upgrade might be a bit tougher you will appreciate it once you are there.
    https://community.dynamics.com/crm/b/zero2ten/archive/2013/12/11/microsoft-dynamics-crm-support-lifecycle

    ReplyDelete

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